id: MTQ5MDUxNjA3NDggNg

reference: 14905160748

documentId: 14905160748

connectionPointId: 6

Pracovní pozice:
Customer Support Senior Manager, Řídící pracovníci v oblasti informačních technologií a činností

Popis práce:
kontakt emailem Key Responsibilities & Tasks 1) Operational Leadership o Globally accountable for customer experience, responsiveness, and resource productivity within preferred care programs o Drives attainment of regional KPIs, especially SLA, productivity, and knowledge targets o Ensures consistent process compliance across region for preferred care o Acts as Liaison to Customer Support within region 2) Strategy o Design and implement a vision for Customer Support to help improve customer experience and adoption within the region o Initiates and leads projects with impact beyond own regional area 3) Collaboration o Builds and maintains strategic direction and alignment with Customer Support leaders across all regions o Builds and maintains alignment with leaders within Customer Value Organization to drive positive customer outcomes. o Leads or supports regional initiatives that improve the customer experience and/or goals of SAP Ariba and Customer Support. 4) People Leadership o Owns people management system within the region, including goals and development plans for all employees. o Develop managers into next-level leaders and build management bench o Owns people strategy within preferred care to improve employee engagement and tenure Experience & Language Requirements Work Experience Functional and Technology Experience General, 5 of experience in customer leadership within SAP Ariba Demonstrated customer-focused experience, including on-site customer management Ability to drive execution within area of responsibility and experience in aligning cross-topic objectives & approaches Experience in strategic thinking and conceptual design of complex projects & programs Experience in leading virtual teams Language * English: Fluent/ Native Education University degree in economics/science/mathematics/engineering or equivalent professional experience stravenky, sickdays, plně hrazená pracovní neschopnost, 5 dní dovolené navíc, příspěvek na penzijní a životní pojištění (po 6-ti měsících), zdravotní péče, roční odměny, možnost dalšího vzdělávání

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: 1330

abstractJV_contact_0:
Obraťte se na kontaktní osobu. Matej Lenárth. Tel.: +420 225 375 730. E-mail: matej.lenarth (at) sap.com.

requiredEducationLevelCode: 6

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Minimální plat: 90000

Maximální plat: 140000

salary_payingIntervalCode: Month

Jméno zaměstnavatele: Ariba Czech s.r.o.

source: portal.mpsv.cz