Pracovní pozice: Swedish-speaking Customer Support Agent

Popis práce:

We are newly created team of 4 people with possibility to expand in the near future. Thanks to friendly atmosphere and fresh team spirit, it is really easy to fit in. Our aim is to provide service with high quality and best efficiency. And how we do that? We always see customer as first and think out of box to provide excellent service.

Why should you choose our team?

We are newly created team of 4 people with possibility to expand in the near future. Thanks to friendly atmosphere and fresh team spirit, it is really easy to fit in. Our aim is to provide service with high quality and best efficiency. And how we do that? We always see customer as first and think out of box to provide excellent service.

Our daily job includes a lot of various tasks and every day offers different challenges. We are in daily touch with end customers as well as other teams and colleagues across Scandinavia over phone, email or skype. Communication is in English and Swedish when communicating with end customer.

What will you do?

Support to customers over the email, chat

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods/tools

Build sustainable relationships of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Follow communication procedures, guidelines and policies

Communicate and coordinate with internal departments

What can you learn in our team?

Owing to daily communication in English and Swedish, you will improve your language skills and strengthen your communication skills and assertiveness.

You will learn how customer support works and how is the flow of delivering a product to a customer.

Last but not least, you will get a chance to work in a multinational company.

As we also would like our employees to grow personally, we offer a wide range of technical and soft skill trainings such as:

Project Management

ACCA Diploma

Presentation skills

Excel trainings

Assertiveness

…and many more, all delivered by fantastic internal and external trainers.

Or you can even become one of them.

Now you’re probably wondering what we expect from you? Well…

You are an intermediate English speaker and fluent Swedish speaker- both written and spoken

You have excellent communication skills

You are customer oriented are able to adapt/respond to different types of characters

You are able to understand a problem and task quickly and resolve them in creative and thoughtful way

You need to be able to organize your daily work and meet the deadlines

You are a team player so other team members can rely on you when necessary

What we offer to make you happier:

Modern office right in the city centre with an amazing terrace

Team buildings where we get a chance to get to know each other more

Soft skills training and language courses so you can activate both sides of your brain

Opportunity to turn your career - we offer each new position or internship to you first

You can mix benefits of your choice in our Cafeteria benefit system

Bonus scheme

You can turn off your brain and recharge in our chill out space or relax room

Some days are full of fruits

Plenty of social events and charity activities (boat party, ice hockey tournament, summer BBQ, Halloween concert and much more)

Turn your career with Dixons starting from: 1/9/2016

If you would like to meet us in person, send us more information about yourself, come to our office and spe

Hodin týdně: Arbetstiden är 38 timmar per vecka Tillsvidare

Jméno zaměstnavatele: Workwide AB

Zaměstnavatel adresa: Sveavägen 19 67010 Töcksfors

Forma kontaktu:
titel : telefon 1: () telefon 2: () mobil: e-post:

Job krátký popis:
Pracovníci v zákaznických kontaktních centrech

Země: Česká republika

trvání smlouvy: Na dobu neurčitou

Druh pracovního poměru: Plný úvazek

Požadované vzdělání: neuvedeno

Zažít: viz text

Zdroj nabídku práce:
Arbetsförmedlingen, Veřejné služby zaměstnanosti, Švédsko

Řidičský prúkaz: ne

Jak se přihlásit: Další - viz text