id: OTcxMzkgMTIx

reference: 97139

documentId: 7741897

connectionPointId: 121

lastModificationDate: 1533033792907

Pracovní pozice:
Swedish speaking Hotel Business Support – based in Prague, Czech Rep, B2B

Popis práce:
Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, to join our Multilingual team - Lodging Support Services Contact Center based in Prague, Czech Republic. Number of openings: 10 Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, to join our Multilingual team - Lodging Support Services Contact Center based in Prague, Czech Republic. In this position, you will focus on providing inbound and outbound support to Expedia hotel business partners based in Denmark or Sweden. Your key responsibilities will include:  Offer frontline, inbound phone support to hotel partners Contact hotel partners to resolve bookings issues, such as customer refunds, special requirements for bookings, confirm reservations, customer no show. Provide EPC user maintenance functions, from basics such as creating access, setting password, verification code issues. Assist hotel partners in updating inventory availability on our websites. Manage basic financial queries which may include card transactions, billing procedures and invoice disputes. Educate partners on self service functions related to Financial Support Administer accounting related processes, including accounts payable inquiries from hotel partners. Manage complex financial transaction support (disputes, short payments) to lodging partners across multiple business/contract models Support the Market Management Team and suppliers in updating payment details and methods. Requirements: Fluent proficiency & comprehension in English and Swedish language is required. Additional proficiency in Danish is a plus. Experience in customer service oriented industry. Hotel/Travel -industry experience preferred. Experience with Microsoft Office products and various call center support programs. We offer: Competitive salary, permanent contract Bonus scheme 5 weeks holiday New offices in the center of Prague Career opportunities International environment Healthcare, Private Medical Care Life insurance Pension Plan Wellness and Fitness Reimbursement Meal Vouchers Travel Discounts, Travel Allowance Public Transport Support – yearly transportation pass for free Service Award Program Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. For more details please visit: www.expedialpscareers.com/gso/

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2434

jobCategoriesCodes_1: http://data.europa.eu/esco/isco/C2433

jobCategoriesCodes_2: http://data.europa.eu/esco/isco/C3322

abstractJV_contact_0:
Link to the vacancy on the Swedish job board

requiredEducationLevelCode: 0

requiredYearsOfExperience: 0

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Jméno zaměstnavatele: Workwide AB

source: PES-SWEDEN