Pracovní pozice:
Customer Relationship Management Agent with Swedish/ Finnish (00237343), Prague, Czech Republic

Popis práce:
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition. Customer Relationship Management Agent with Swedish/ Finnish (00237343) Job description: The Customer Relationship Management department is responsible for managing the service relationship with the countries we support, and resolving queries relating Accounts Payable. The CRM Senior Assistant is a customer service agent in this department, responsible for interactions for specific geographic areas for the Accounts Payable process. Responsibilities: • Provide a top quality service in all customer interactions • Respond to and resolve customer queries related to vendor invoices to ensure a resolution is reached in a timely manner • Follow up customer calls and check resolution where necessary to ensure customer satisfaction with the response. • Track and document all customer contacts through Siebel ensuring handoff to process teams is correctly managed • Proactively assist CRM analyst in monitoring and management of operation, including call and email flows, service request queues and raising any future potential issues • Maintain the appropriate level of knowledge relating to CRM processes and supporting applications, including SAP and Siebel. • Participate in regular team discussions and process improvement initiatives • Escalate problematic requests to the CRM analyst in a timely manner Requirements: • Fluency in Swedish or Finnish and English • Customer Service experience is a plus • Financial processing/accounting experience is an advantage • Ability to prioritize and organize own work effort under pressure • Interpersonal flexibility. • Oral and written communication skills • Research and problem resolution skills • Good knowledge of MS Office prior database use We offer: • Position in one of the world´s leading global companies • Professional growth based on performance & Training curriculum • Welcoming international team • Wide range of benefits – 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc. • Relocation allowance More information: Markéta Kadlecova, m.kadlecova (at) accenture.com For open positions in Accenture Prague visit - http://www.accenture.cz/career or send your resume on – m.kadlecova (at) accenture.com Accenture Central Europe B.V., org. sl. V Parku 2316 12 148 00 Prague 4 Czech Republic http://www.accenture.cz/career

Jméno zaměstnavatele: Accenture Central Europe B.V., org. sl.

Zaměstnavatel telefonní číslo: 00000000

Jak se přihlásit: m.kadlecova (at) accenture.com

Země: Česká republika

Kraj: DANMARK

trvání smlouvy: Na dobu neurčitou

Druh pracovního poměru: Plný úvazek

Požadované vzdělání: neuvedeno

Zdroj nabídku práce: AMS, Veřejné služby zaměstnanosti, Dánsko