Pracovní pozice: Customer Support Agent with Dutch or French

Popis práce:
The Prague based team is part of a Pan-European group of service professionals responsible for providing and maintaining effective customer service and satisfaction to customers in the Telecoms wholesale and corporate sectors. Majority of work conducted via telephone, email & web portal with emphasis on proactive communication towards Customers. Multilingual and international in its make up, it is responsible for providing the highest level of support to customers across a wide geographic footprint (US/EU/North Africa/Middle East) and product types. • Teams are language and experience focused supporting English, French, Dutch and German • Primary responsibility is single point of contact for our customer base in case of incidents, requests or other information that is required by a customer. Contact will be by phone, email our via our portal. • Support and collaborate with our technical team, both engineers and colleagues working with our providers • Providing proactive support to our customers across all platforms. • Responsible to maintain professional communication , assist technical teams to get necessary information from Customer to resolve the issue and keep Customer updated on the progress • Cooperates closely with internal contacts such as Customer Services Managers, Account Managers and Service Delivery teams based in regions

Jméno zaměstnavatele: BULGARIAN HEADHUNTERS

Zaměstnavatel adresa:
BULGARIAN HEADHUNTERS, Blvd. Bulgaria 109 bus 16, BG-1000 SOFIA, BULGARIJE

Forma kontaktu: Evelien Matthe

Job krátký popis: Zprostředkovatelé úvěrů a půjček

Země: Česká republika

Kraj: ČESKÁ REPUBLIKA

trvání smlouvy: Na dobu neurčitou

Druh pracovního poměru: Plný úvazek

Zažít: do 1 roku

Zdroj nabídku práce: VDAB, Veřejné služby zaměstnanosti, Belgie

Jak se přihlásit: Další - viz text