Pracovní pozice: CUSTOMER SUPPORT REPRESENTATIVE (IT) FR/EN (H/F)

Popis práce:

Bulgarian Headhunters Ltd. is an international consulting company specialized in recruiting multilingual talents across Europe for our global clients in numerous sectors like IT, BPO, Finance, Healthcare services and more. We know the importance of cultural fit, attitude and motivation in matching great office management professionals with the right organizational culture and optimum role for long-term performance.

 

For one of our clients - a leading multinational technology and consulting corporation - we are currently looking for Customer support representatives with French & English for clients all over the world and working in different shifts.

 

 

The Client Innovation Center is the newest and largest center of the company in Sofia, Bulgaria. It is a hub of global scale, operating in a 24x7 environment and hosting a wide range of services and professionals. Two years into operation, the Center now provides end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world markets -US, Canada, Europe, Australia and New Zealand.

 

 

We require Customer Support Representatives (CSRs) for a variety of client management roles. These are entry-level positions with opportunities for development in a fast-paced, fast-growing team.

 

 

Call Entry and Entitlement Exception CSRs are the first point of contact for our clients, and as such they are ambassadors of our business and service. The core activity involves receipt of customer issues via phone, e-mail or chat, and the creation of hardware or software service requests.

 

 

Responsibilities:

 

• Answering customer calls

• Verifying customer requests & entitlement

• Logging and updating service requests

 

Updating customers on service request progress

 

Updating Field Support Service Representatives on service requests

 

Ordering parts

 

Monitoring calls and following up on activities

 

Routing requests to the relevant service provider

 

Can involve adhering to a 24x7 shift rotation

 

Other tasks as directed by Management

 

 

Development opportunities within the team include, but are not limited to:

 

Handling entitlement exception cases

 

Ordering parts for service requests

 

Scheduling and organizing part returns

 

Scheduling field engineer visits to customer sites

 

Expand skills into a technical carrier at IBM as remote support specialist

 

 

Our employees can profit from numerous learning programs and explore the career paths that will allow them to become the best professionals in the field they have chosen to develop in. In the company we have realized that career and personal growth for our employees means growth for the company and we have put it at the top of our agenda.

 

 

Location: Sofia, BULGARIA

 

Consulter l'offre d'emploi sur le site du Forem

Hodin týdně: 40

Jméno zaměstnavatele: Le Forem

Forma kontaktu: Mme Maertens Colette

Job krátký popis: Prodejci po telefonu

Země: Česká republika

Kraj: ČESKÁ REPUBLIKA

trvání smlouvy: Na dobu neurčitou

Požadované vzdělání: vyšší vzdělání, včetně vysokoškolského

Zdroj nabídku práce: FOREM, Veřejné služby zaměstnanosti, Belgie

Řidičský prúkaz: ne

Jak se přihlásit: Další - viz text