Pracovní pozice:
Level 1 Technical Support - Norwegian/Swedish/Finnish

Popis práce:

Pecus är ett bemannings- och rekryteringsföretag med fokus på Nordisktalande personer som vill jobba i och utanför Norden.

Your responsibilities

- Respond to email tickets and phone calls to resolve end users queries related to the hardware and software infrastructure of our client.

- Diagnose the issue and provide a path to resolve it

- Configuring and troubleshooting all technical issues with hardware and software

- Accurately log all interactions in the ticketing tool

- Simulating the problems faced by end users in a test setup and providing end users with technically optimum solution

- Update / Create knowledge base for new learning

. Interact with Level2/level3 support teams and third party vendors for follow-ups on break fix

Our requirements

- Written and verbal fluency in English and Swedish or Finnish Language

- Knowledge of basic troubleshooting and resolving queries in a technical environment

- Excellent Customer Service Skills

- Ability to learn desktop applications used at customer end

- Ability to change system settings via control panels or system preferences.

- Ability to install and remove applications

- Strong multitasking skills

- Strong Active listening skills

- Ability to work toward a goal in dynamic situations

- Ability to identify solutions based on written procedures, guidelines, and process tools

Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!

Jméno zaměstnavatele: Pecus AS

Zaměstnavatel adresa: Postboks 317 Sentrum 0103 OSLO

Forma kontaktu:
Rickard Fritjofsson, +47 45 68 45 27 e-post: rickard (at) pecus.no

Zaměstnavatel telefonní číslo: 004740067548

Job krátký popis:
Pracovníci v zákaznických kontaktních centrech

Země: Česká republika

trvání smlouvy: Na dobu neurčitou

Druh pracovního poměru: Plný úvazek

Požadované vzdělání: neuvedeno

Zažít: viz text

Zdroj nabídku práce:
Arbetsförmedlingen, Veřejné služby zaměstnanosti, Švédsko

Řidičský prúkaz: ne

Jak se přihlásit: Další - viz text