Pracovní pozice: Customer Service Representative

Popis práce:

OKIN BPS is a company specializing in Business Process Services (BPS) and it ranks among the leading providers of services in this area in the Czech Republic. It focuses mainly on the implementation of more efficient solutions concerning large-volume business transaction processes (accounting, order processing) and on services with high added value for end customers (sales team support, customer services, technical support, supervisory centres).

RESPONSIBILITIES:

Daily communication with clients in order to provide them solutions and customer service

Creating tickets with the reported failures in customer service centers

Providing information to customers on the repair progress

Communication with internal teams to verify and resolve clients´ issues

Arranging escalation in case of delays

Participation in regular meetings

REQUIREMENTS:

Minimum secondary education

Fluency in English language and Swedish languages is a must at minimum C1 level

Experience in Customer Services area an andvantage

Problem solving personality with excellent communications skills

Resilience to stress and high level of flexibility

Reliability and attention to detail

Advanced PC skills

Clear Criminal Record

WE OFFER:

Full-time contract

Opportunity to work with Verizon - one of the leaders of telco services worldwide

International environment and daily communication in foreign languages

Extensive training and further career development

Challenging and friendly environment

Employee benefits

The first month accommodation is free of charge.

Relocation package at the value of 1000 EUR gross upon a successful completion of probation period.

This employment complies with the legislation of the Czech Republic .

Hodin týdně:
Contract till 30.6.2018 with a possibility to prolong. Daily shifts / 40 hours per week.

Jméno zaměstnavatele: OKIN BPS

Zaměstnavatel adresa:
Hornopolní 3308/40,70200 Ostrava-Moravská Ostrava HORNOPOLNÍ 3308/40,70200 OSTRAVA

Forma kontaktu:
Marie Gallagher, +420 606 738 783 e-post: marie.gallagher (at) okin.eu

Zaměstnavatel telefonní číslo: +420596111560

Job krátký popis:
Pracovníci v zákaznických kontaktních centrech

Země: Česká republika

trvání smlouvy: Na dobu neurčitou

Druh pracovního poměru: Plný úvazek

Požadované vzdělání: neuvedeno

Zažít: nejsou vyžadovány

Zdroj nabídku práce:
Arbetsförmedlingen, Veřejné služby zaměstnanosti, Švédsko

Řidičský prúkaz: ne

Jak se přihlásit: Další - viz text