Pracovní pozice: Customer Support Agent with Swedish

Popis práce:

We are newly created team of 4 people with possibility to expand in the near future. Thanks to friendly atmosphere and fresh team spirit, it is really easy to fit in. Our aim is to provide service with high quality and best efficiency. And how we do that? We always see customer as first and think out of box to provide excellent service.

Our daily job includes a lot of various tasks and every day offers different challenges. We are in daily touch with end customers as well as other teams and colleagues across Scandinavia over phone, email or skype. Communication is in English and Swedish when communicating with end customer.

What will you do?

.Support to customers over the email, chat, phone

.Identify and assess customers' needs to achieve satisfaction

.Provide accurate, valid and complete information by using the right methods/tools

.Build sustainable relationships of trust through open and interactive communication

.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

.Follow communication procedures, guidelines and policies

.Communicate and coordinate with internal departments

Utbildning/Erfarenhet

.You are an intermediate English speaker and fluent Swedish speaker (both written and spoken)

.You have excellent communication skills

.You are customer oriented are able to adapt/respond to different types of characters

.You are able to understand a problem and task quickly and resolve them in creative and thoughtful way

.You need to be able to organize your daily work and meet the deadlines

.You are a team player so other team members can rely on you when necessary

What we offer to make you happier:

.relocation package + assistance with searching accommodation

.modern office right in the city centre with an amazing terrace

.team buildings where we get a chance to get to know each other more

.soft skills training and language courses so you can activate both sides of your brain

.opportunity to turn your career - we offer each new position or internship to you first

.you can mix benefits of your choice in our Cafeteria benefit system

.bonus scheme

.you can turn off your brain and recharge in our chill out space or relax room

.some days are full of fruits

.plenty of social events and charity activities (boat party, ice hockey tournament, summer BBQ, Halloween concert and much more)

Hodin týdně: See free text

Jméno zaměstnavatele: Dixons Retail

Zaměstnavatel adresa: 602 00 Brno 602 00 BRNO

Forma kontaktu:
Zuzana.schneiderova (at) dixonscarphone.com e-post: zuzana.schneiderova (at) dixonscarphone.com

Zaměstnavatel telefonní číslo: 00420-543123123

Job krátký popis:
Pracovníci v zákaznických kontaktních centrech

Země: Česká republika

trvání smlouvy: Na dobu neurčitou

Druh pracovního poměru: Plný úvazek

Požadované vzdělání: neuvedeno

Zažít: nejsou vyžadovány

Zdroj nabídku práce:
Arbetsförmedlingen, Veřejné služby zaměstnanosti, Švédsko

Řidičský prúkaz: ne

Jak se přihlásit: Další - viz text