Pracovní pozice: IT Service Desk Analyst with German Arbeitsort:

Popis práce:
IT Service Desk analyst is the first point of contact for the end users, Users will be able to contact the Service Desk through Calls, E-mail, Web, and Chat/IM to log tickets. Successful candidate will require a service attitude and technical skills to undertake analysis, diagnosis and resolution of end users issues and requests at the first level. RESPONSIBILITIES First point of contact for incidents and service requests logged by the end users Receiving, logging and managing tickets received via Phone/Email/Chat/web-forms 1st line support ¿ Remote Troubleshooting and resolution of IT problems related to end user devices (computers and Mobile), Network, applications and computer peripherals Prioritize requests and incidents based on impact and urgency by selecting severity level Escalate and coordinate unresolved tickets with the relevant technical teams located globally Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Creating and updating support documentation and Knowledge base articles to assist other support staff and end users REQUIREMENTS Excellent Written and verbal communication skills in German and English, additional language would be a big advantage (French/Italian/Romanian/Hungarian/Spanish/Polish/Russian/Turkish¿). Excellent organizational skills Strong Active listening skills. Prior IT support experience ¿ Managing incidents including business expectations and communication Tech Savvy individual with good understanding of Computers, Network, software, mobile Devices and cloud based technologies Knowledge/experience with enterprise IT infrastructure will be an added advantage Knowledge of ITIL or similar IT Service management framework is an added advantage BENEFITS Permanent contract Performance bonus Meal vouchers Language courses Competitive salary 5th week of leave Option to work from home Modern offices in the center of Brno, 2nd largest city of Czech Republic Initial Accommodation ¿ 2 weeks accommodation provided by the company on joining Training opportunities ¿ Professional training provided by experts for eligible employees ¿ Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc. Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech! ABOUT INFOSYS Infosys is a global leader in consulting, technology and outsourcing solutions. Present since 2004 in the business services sector in the Czech Republic (Brno and Prague) , Infosys provides IT and BPO services for clients from all over the world in over 30 languages. Because of the dynamic growth, we are constantly looking for people with excellent language skills and higher education. - Internetadresse: http://workwide.de/jobs/german-speaking-it-service-desk-analyst-in-brno/; Geforderte Anlagen: Lebenslauf, Zeugnisse

Jméno zaměstnavatele: Workwide AB

Zaměstnavatel adresa: Signalhornsgatan 124, S-656 34 Karlstad, Schweden

Forma kontaktu: Simon Nilsson

Zaměstnavatel telefonní číslo: +45 70 4738823

Job krátký popis: Systémoví analytici

Země: Česká republika

Kraj: ČESKÁ REPUBLIKA

trvání smlouvy: Na dobu neurčitou

Druh pracovního poměru: Plný úvazek

Požadované vzdělání: neuvedeno

Zdroj nabídku práce: BA, Veřejné služby zaměstnanosti, Německo

Jak se přihlásit: Další - viz text

Plat měna: EUR

Plat období: měsíčně

Zdanění platu: hrubá mzda