Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. Infosys BPO have been present in Europe since 2004. Currently we employ over 2500 employees in Europe delivering services for Fortune 100 clients across various services. Our Brno center is the most multicultural office within Infosys.

Do you want to work in a dynamic working environment, in a company that enables its clients to move ahead of the competition? Infosys BPO is seeking professionals to join our growing team.

Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. Infosys BPO have been present in Europe since 2004. Currently we employ over 2500 employees in Europe delivering services for Fortune 100 clients across various services. Our Brno center is the most multicultural office within Infosys.

Responsibilities:

•First point of contact for incidents and service requests logged by the end users

•Receiving, logging and managing tickets received via Phone/Email/Chat/web-forms

•1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and Mobile), Network, applications and computer peripherals

•Prioritize requests and incidents based on impact and urgency by selecting severity level

•Escalate and coordinate unresolved tickets with the relevant technical teams located globally

•Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

•To maintain a high degree of customer service for all support queries and adhere to all service management principles

•Creating and updating support documentation and Knowledge base articles to assist other support staff and end users

Requirements:

•Excellent Written and verbal communication skills in English and Swedish language

•Excellent organizational skills

•Strong Active listening skills.

•Prior IT support experience – Managing incidents including business expectations and communication

•Tech Savvy individual with good understanding of Computers, Network, software, mobile Devices and cloud based technologies

•Knowledge/experience with enterprise IT infrastructure will be an added advantage

•Knowledge of ITIL or similar IT Service management framework is an added advantage

We offer:

• Permanent contract

• Performance bonus

• Meal vouchers

• Language courses

• Competitive salary

• 5th week of leave

• Option to work from home

• Modern offices in the center of Brno, 2nd largest city of Czech Republic

• Initial Accommodation - 2 weeks accommodation provided by the company on joining

• Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.

Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!

ABOUT INFOSYS

Infosys is a global leader in consulting, technology and outsourcing solutions. Present since 2004 in the business services sector in the Czech Republic (Brno and Prague) , Infosys provides IT and BPO services for clients from all over the world in over 30 languages. Because of the dynamic growth, we are constantly looking for people with excellent language sk

Hodin týdně: Arbetstiden är 38 timmar per vecka Tillsvidare

Jméno zaměstnavatele: Workwide AB

Zaměstnavatel adresa: Sveavägen 19 67010 Töcksfors

Forma kontaktu:
titel : telefon 1: () telefon 2: () mobil: e-post:

Job krátký popis:
Pracovníci v zákaznických kontaktních centrech

Země: Česká republika

trvání smlouvy: Na dobu neurčitou

Druh pracovního poměru: Plný úvazek

Požadované vzdělání: neuvedeno

Zažít: viz text

Zdroj nabídku práce:
Arbetsförmedlingen, Veřejné služby zaměstnanosti, Švédsko

Řidičský prúkaz: ne

Jak se přihlásit: Další - viz text